We place the rights of individuals and service users at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the environment and the services we provide and to encourage our individuals to exercise their rights to the full.
We recognise that life in a communal setting and the need to accept help with personal tasks are inherently invasive of a individual’s ability to enjoy the pleasure of being alone and undisturbed. We, therefore, strive to retain as much privacy as possible for our service users in the following ways: -
- Giving help in intimate situations as discreetly as possible.
- To respect an individual’s own home and their right to have it the way they like.
- To recognise an individual’s vulnerability when they invite you into their own home
- Guaranteeing an individual’s’ privacy when using the telephone, opening and reading post and communicating with friends, relatives or advisors.
- Ensuring the confidentiality of information the home holds about individuals.
We will try to preserve respect for our service users’ intrinsic value in the following ways:
- Treating each individual as a special and valued individual.
- Helping individuals to present themselves to others as they would wish through their own clothing, their personal appearance and their behaviour in public.
- Offering a range of activities that enables each person to express themselves as a unique individual.
- Tackling the stigma from which our individuals may suffer through age, disability or status.
- Compensating for the effects of disabilities which individuals may experience on their communication, physical functioning, mobility or appearance.
We are aware that our may request that individuals may need to sacrifice a good deal of their independence in entering a group living situation or accepting personal services at home. We regard it as all the more important to foster that the remaining opportunities to think and act without reference to another person in the following ways: -
- Providing as tactfully as possible human or technical assistance when it is needed.
- Maximising the abilities our individuals retain for self-care, for independent interaction with others, and for carrying out the tasks of daily living unaided.
- Helping individuals take reasonable and fully thought-out risks.
- Promoting possibilities for individuals to establish and retain contacts beyond their home.
- Encouraging individuals to have access to and contribute to the records of their own care.
Safety and Security
We aim to provide an environment and structure of support that responds to the individuals needs in the following ways:
- Offering assistance with tasks and in situations that would otherwise be perilous for individuals.
- Protecting individuals from all forms of abuse and from all possible abusers.
- Providing readily accessible channels for dealing with complaints by individuals.
- Creating an atmosphere in the Hampshire Court or home which individuals experience as open, positive and inclusive.
We will promote and assist all individuals to protect and enhance their rights to citizenship. We, therefore, work to maintain their place in society as fully participating and benefiting citizens in the following ways:
- Preserving for individuals full and equal access to all elements of the National Health Service.
- Helping individuals to claim all appropriate welfare benefits and social services.
- Assisting individuals’ access to public services such as libraries, further education and lifelong learning.
We aim to help individuals exercise the opportunity to select from a range of options in all aspects of their lives in the following ways:
- Meals that enable individuals as far as possible to decide for themselves where, when, and with whom they consume food and drink of their choice.
- Offering to support individuals in a wide range of leisure activities from which to choose.
- Enabling individuals to manage their own time and not be dictated to by set communal timetables.
- Respecting individual, unusual or eccentric behaviour in individuals.
We want to help our individuals to realise personal aspirations and abilities in all aspects of their lives. We seek to assist this in the following ways:
- Informing ourselves as fully as each individual wishes about their individual histories and characteristics.
- Providing a range of leisure and recreational activities to suit the tastes and abilities of all individuals and to stimulate participation.
- Responding appropriately to the personal, intellectual, artistic and spiritual values and practices of every .
- Respecting our individuals’ religious, ethnic and cultural diversity.
- Helping our individuals to maintain existing contacts and to make new liaisons, friendships, and personal or sexual relationships if they wish.
- Attempting always to listen and attend promptly to any individual’s desire to communicate at whatever level.
We wish to provide the highest quality of care at Hampshire Court or in an individuals home, and to do this we give priority to a number of areas relating to the operation of the home and the services we provide.
Choice of Home
We recognise that every prospective individual should have the opportunity to choose a home that suits their needs and abilities. To facilitate that choice and to ensure that all individuals know precisely what services we offer, we will do the following: -
- Provide detailed information on the home by publishing a statement of purpose and a detailed service user guide.
- Give each individual a contract or a statement of terms and conditions specifying the details of the relationship.
- Ensure that every prospective individual has their needs expertly assessed before a decision on admission or an offer of service is made.
- Demonstrate to every person about to be admitted to the home or offered a service that we are confident that we can meet their needs as assessed.
- Offer trial visits to Hampshire Court or visits to an individual home by staff we aim to avoid unplanned admissions or home visits except in cases of emergency.
Health and Personal Care
We draw on expert professional guidelines for the services the home provides. In pursuit of the best possible care we will do the following: -
- Produce with each individual, regularly update, and thoroughly implement a service user plan of care, based on an initial and then continuing assessment.
- Seek to meet or arrange for appropriate professionals to meet the health care needs of each individual.
- Take steps to safeguard individuals’ privacy and dignity in all aspects of the delivery of health and personal care.
- Treat with special care individuals who are dying, and sensitively assist them and their relatives at the time of death.
Daily Life and Social Activities
It is clear that service users may need care and help in a range of aspects of their lives. To respond to the variety of needs and wishes of service users, we will do the following: -
- Aim to support a lifestyle for individuals that satisfy their social, cultural, religious and recreational interests and needs.
- Help individuals to exercise choice and control over their lives.
Complaints and Protection
Despite everything that we do to provide a secure environment, we know that individuals may become dissatisfied from time to time and may even suffer abuse inside or outside the home. To tackle such problems we will do the following: -
- Provide and when necessary operate a simple, clear and accessible complaints procedure.
- Take all necessary action to protect individuals’ legal rights.
- Make all possible efforts to protect individuals from every sort of abuse and from the various possible abusers.
The physical environment of the home is designed for individuals’ convenience and comfort. In particular, we will do the following: -
- Maintain the buildings and grounds in a safe condition.
- Make detailed arrangements for the communal areas of the home to be safe and comfortable.
- Supply toilet, washing and bathing facilities suitable for the individuals for whom we care.
- Arrange for specialist equipment to be available to maximise individuals’ independence.
- Provide individual accommodation that at least meets the National Minimum Standards.
- See that individuals have safe, comfortable bedrooms, with their own possessions around them.
- Ensure that the premises are kept clean, hygienic and free from unpleasant odours, with systems in place to control the spread of infection.
We are aware that the home’s staff will always play a very important role in individuals’ welfare. To maximise this contribution, we will do the following: -
- Employ staff in sufficient numbers and with the relevant mix of skills to meet individuals’ needs.
- Provide at all times an appropriate number of staff with qualifications in health and social care.
- Observe recruitment policies and practices which both respect equal opportunities and protect individuals’ safety and welfare.
- Offer our staff a range of training that is relevant to their induction, foundation experience and further development.
Management and Administration
We know that the leadership of the home is critical to all its operations. To provide leadership of the quality required, we will do the following: -
- Always engage as registered manager a person who is qualified, competent and experienced for the task.
- Aim for a management approach that creates an open, positive and inclusive atmosphere.
- Install and operate effective quality assurance and quality monitoring systems.
- Work to accounting and financial procedures which safeguard individuals’ interests.
- Offer individuals appropriate assistance in the management of their personal finances.
- Supervise all staff and voluntary workers regularly and carefully.
- Keep up-to-date and accurate records on all aspects of the home and its individuals.
- Ensure that the health, safety and welfare of individuals and staff are promoted and protected.
Focus on Service Users
We want everything we do in the home to be driven by the needs, abilities and aspirations of anyone who uses the service. We will remain vigilant to ensure that the facilities, resources, policies, activities and services we offer remain individual-led.
Fitness for Purpose
We are committed to achieving our stated aims and objectives and we welcome the scrutiny of our service users and their representatives.
We aim to provide a total range of care, in collaboration with all appropriate agencies, to meet the overall personal and health care needs and preferences of all individuals who use our service.
Meeting Assessed Needs
The care we provide is based on the thorough assessment of needs and the systematic and continuous planning of care for each individual.